Detailed information about our platform processes, supply chain, user security, and mechanisms ensuring auction fairness.
As Fapps Ltd ("Company"), we regard the operation of the BlackBid platform in a fully reliable, auditable, and user-rights-protecting framework as a strategic priority. This Transparency Report has been prepared to inform the public about the platform's operations, sourcing processes, auction management, user security, and data protection standards.
This report is updated at regular intervals and provides full visibility into all critical processes on the platform.
All products offered for sale on the platform are purchased directly by the Company from authorised dealers and distributors, as original, sealed box, against invoice. All products are physically in our stock before being put up for auction.
Auctions on the platform are managed with a fully transparent and auditable operation:
The winning User is granted a specific period: they can exercise their right to purchase by adding the product to the basket and making payment based on their highest bid in the auction.
Upon expiry: The right may pass to the second and third highest bidders, or the product may be put up for auction again.
The platform reserves the right to improve auction operations based on bid frequency, system performance, and user security criteria. Every update is transparently communicated to the user.
There are no hidden fees on the platform. It is clearly shown to the user on the basket screen:
Payment does not proceed until the user approves this screen. The Company does not manipulate prices; the auction is shaped entirely by users' bids.
All users have an unconditional 14-day right of withdrawal under the Consumer Contracts Regulations 2013.
All responsibility as the seller belongs to Fapps Ltd For damaged/defective products:
Products are covered by manufacturer or distributor warranty.
Card data is not stored by us. Payments are processed only through banks and licensed payment institutions.
Bidding, account activities, and payment transactions are recorded with a timestamp and stored in a WORM (Write Once Read Many) logic.
Passwords are stored using hash/salt methods. Security systems detecting unauthorised access are active 24/7.
User data is processed in strict compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Personal data is processed within the scope of and limited to contractual performance, regulatory requirements, and the user's explicit consent.
For detailed explanations, the Privacy Policy and Cookie Policy documents are published on the Platform.
To enhance platform reliability, the following critical metrics are instantly tracked and reported via system logs:
* These figures cannot be manipulated; they are generated automatically from system logs and operational data.
Operational processes are regularly subjected to internal audit.
All requests, suggestions, and complaints from our users are handled through our official channels with principles of professionalism and confidentiality.
Solution-oriented feedback is provided within 48 hours at the latest.
Legal Application Authorities
This Transparency Report is regularly updated based on platform operations, legal requirements, and operational developments. The most current version is always published on blackbid.com.